FAQ & Rates

Please send us a message via the Contact Us page. We will reach out to you and arrange a convenient time to meet you and your pet and discuss our services and your pet care needs.

Wandering Paws offers an array of pet care services, emphasizing the comfort and security of pets in their own surroundings. We specialize in dog walking and pet sitting at your home, ensuring your furry friends are happiest and safest where they belong. For detailed information on our offerings, visit our Services page.

Your pet's well-being is our utmost priority. We aim to deliver the highest quality pet care services. By walking dogs individually, we gain an intimate understanding of their unique habits, preferences and character. Our passionate and experienced team is committed to maintaining Wandering Paws’ reputation as a trusted name in professional pet care. We are fully bonded and insured.

We offer our services for clients located in the following areas: Oswego; Montgomery; Aurora; Yorkville; Sugar Grove & Naperville.

When you join the Wandering Paws family, we invite you to access our client portal. From there, you can request single or multiple visits well in advance. We recommend double-checking your scheduled visits once approved to ensure everything is as you intended.

We typically walk from 7am - 9pm, 7 days a week and 365 days a year. Please note seasonal holiday dates can be subject to an additional holiday surcharge of $15 per visit. Overnight vacation care is typically between 9pm - 7am.

We discuss access arrangements at the initial meet and greet. Access via the garage is our preferred method, but we do recommend that we hold a set of keys in the event that there are any issues with access. All information is secure on our portal.

As the pet owner, you can choose the visit length that suits your pet's needs best, with a minimum of 30 minutes. Most of the visit will focus on exercising your dog, while the last 5 minutes are dedicated to refreshing their water bowl, feeding (if needed), and ensuring they’re comfortable and secure. For cats, we scoop the litter, provide fresh food and water, and always make time for play!

In severe weather conditions that may endanger our team or your pets, we will inform you of any changes affecting our scheduled visit. It's wise to have a back-up plan for your pet's care—like a neighbor or nearby relative—in case we’re unable to visit due to inclement weather.

Wandering Paws provides written notes and pictures through your Client Portal. Within the portal you can chose if you receive these as email; text or both.

In case of emergency, all efforts will be made to reach you. If we are unsuccessful, we will reach out to your registered emergency contact. We recommend that you always let your vet practice know who we are should we need to take your pet to them.

If your pet needs medication, we can discuss this during the initial meet-and-greet and incorporate it into the visit. For more specialized requirements, please inform us so we can ensure the right team member is assigned to your pet's visit.

Of course! Our goal is to be as flexible and available as possible, however each situation is case-by-case based on our schedule. But don’t hesitate to reach out to us as we have a team that can assist us in doing our best to meet your needs.

At Terri’s Wandering Paws, we understand that schedules can change. To ensure fairness to our clients and dog walkers, we have the following cancellation policy in place: Cancellations made more than 3 days (72 hours) in advance – Full refund or credit. Cancellations made within 48 hours – 60% of the total booking fee will be refunded. Cancellations made within 24 hours – No refund. Our weekly schedules are carefully planned to accommodate the needs of all clients and dog walkers. If notice is not given within the timeframes outlined above, applicable charges will be applied.

We accept cash; check; e-check credit card payments. Cash & check are typically left for your sitter to collect. E-check and credit card payments can be made via your client portal.

We require you notify us upon your return. If we don’t hear from you, we call you. If we still don’t hear from you, we continue our services until you return. The pets ALWAYS come first.