Question 1

Dog Walking - 30 Minutes

Accepted Answer

We charge $25 for 2 dogs for a 30-minute walk/ visit. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*Additional Notes & Charges:Your scheduled walk is dedicated to your dog/pack. We do not group walk with other clients' dogs. The prices are for up to 2 dogs. Any additional are $3 per dog.For pup families over 3 dogs 45 minutes is our minimum. For families with 4 or more dogs/pets combined we would recommend you consider a longer session/walk.*Extended travel surcharge is $5 subject to area/distance

Question 2

Dog Walking - 45 Minutes

Accepted Answer

We charge $38 for 2 dogs for a 45-minute walk/ visit. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*Additional Notes & Charges:Your scheduled walk is dedicated to your dog/pack. We do not group walk with other clients' dogs. The prices are for up to 2 dogs. Any additional are $3 per dog.For pup families over 3 dogs 45 minutes is our minimum. For families with 4 or more dogs/pets combined we would recommend you consider a longer session/walk.**Extended travel surcharge is $5 subject to area/distance.

Question 3

Dog Walking - 60 Minutes

Accepted Answer

We charge $47 for 2 dogs for a 60-minute walk/ visit. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*Additional Notes & Charges:Your scheduled walk is dedicated to your dog/pack. We do not group walk with other clients' dogs. The prices are for up to 2 dogs. Any additional are $3 per dog.For pup families over 3 dogs 45 minutes is our minimum. For families with 4 or more dogs/pets combined we would recommend you consider a longer session/walk.*Extended travel surcharge is $5 subject to area/distance.

Question 4

Cat Care Visit

Accepted Answer

We charge $25 for a cat care visit. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.Additional Notes & Charges:The prices are for up to 4 cats. Any additional are $5 per each additional pair.*Extended travel surcharge is $5 subject to area/distance and the base price here is inclusive of the base rate surcharge.

Question 5

Small Pet Care

Accepted Answer

We charge $25 for a small pet care visit. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*

Additional Notes & Charges:
*Extended travel surcharge is $5 subject to area/distance

Question 6

Vacation Care

Accepted Answer

We have three categories of Vacation Care:

Overnight Standard: Care from 9pm - 7am - $100
Overnight Plus: The Overnight Standard plus 2 daytime walks - $130
Overnight Premium: 24/7 care - $200 per 24 hour period*

For vacations longer than 3 nights contact us to discuss our package rates.

For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*
​
 Additional Charges:
Additional day visits over and above the two included day walks are charged at our usual daily rate*
Your scheduled walk is dedicated to your dog/pack. We do not group walk with other clients' dogs. 
The prices are for up to 2 dogs. Any additional are $3 per dog.
*Extended travel surcharge is $5 subject to area/distance.

Question 7

Home Care Services

Accepted Answer

Exclusively for our existing clients only:

We charge $20 for 'The Vacation Home Check' - a standard Home Care Visit which is 20 minutes. If you wish for additional aspects to be covered, we can increase the service in 20-minute increments. Alternatively, we can arrange a bespoke service and cost to suit your needs. For visits that fall out of our central service area of Oswego/Montgomery we may apply an extended travel surcharge.*

Additional Notes & Charges:
*Extended travel surcharge is $5 subject to area/distance

Question 8

Additional fees & charges

Accepted Answer

Extended travel surcharge is $5 subject to area/distance
Holiday Visits incur a $15 surcharge per visit.
For Cancellations, please refer to our cancellation policy for timescales and charges.
We reserve the right to adjust & charge for services that go beyond the scheduled length of visit time for issues beyond our control. For example, failure of garage or door keypads/ cleaning/ emergencies etc. 
Failure of garage or door keypads may incur additional charges, for time and/or replacement of batteries at $5 per battery change.
For Dog Walking/Care the prices are for up to 2 dogs. Any additional are $5 per dog.
For Cat the prices are for up to 4 cats. Any additional are $5 per pair of additional cats.
The initial meet & greet is complimentary.  For additional requests to meet the walker etc. then they will be charged at $15 for 15 minutes thereafter.

Question 9

What are the holiday dates that incur a surcharge?

Accepted Answer

The holiday surcharge is an additional $15 per visit.  Please note that holiday visits may have limited availability for coverage.

The holiday dates that we observe are New Years Eve/New Years Day/Easter Sunday/Memorial Day/Independence Day/
Labor Day/Thanksgiving/Christmas Eve & Christmas Day.

Please check with us at time of scheduling if you require any clarification.

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